Questions You Should Ask Your Restoration Company
Restoration professionals serve as the bridge between you and an approved insurance claim. Before using that bridge, however, make sure it’s sturdy and fully capable of getting you to where you need to be. Here are questions to ask a prospect contractor before hiring them.
1. How Far Will You Go?
Many companies claim to offer excellent services, but how many of them can say they provide superb customer service? To measure the sincerity and legitimacy of their assertions, ask them what they could do for you in the event that your insurance claim gets rejected. How a contractor handles setbacks is a reflection of the quality of work they are likely to produce. A contractor willing to go the extra mile and is willing to make up for what an insurance company lacks, is a contractor deserving of your business. Keep in mind, however, that the question should always be “how far can you go?” and never “how low can you go?” You want a reputable contractor to represent you, not a company just looking for a quick sale.
2. Are You Licensed, Registered, Insured and Certified?
Only trust a certified full service restoration company. A contractor’s right to be of service is only as legitimate as their licenses, certifications and permits. Do they have IICRC-certified technicians, as well? A company’s certifications should be present across the board. There are three main licenses that a restoration company should have, namely roofing license, general contractor license and public adjuster license. Having all three means that a contractor is being held to a certain standard and is operating legally.
3. How Long Have You Been in the Business?
Longevity is a top factor that determines whether a contractor is of quality. The longer they have been in the business, the better the quality of their work should be. After all, they wouldn’t last if they weren’t competent, considering the competitive nature of businesses in this industry.
4. How Many Claims Have You Handled?
Since restoration contractors often work with insurance companies, a relevant question to ask is how many insurance claims have they handled successfully. A benchmark of a good restoration company is their ability to execute emergency restoration services impeccably. But don’t be impressed just yet. Inquire about the quality and not just the quantity of the restorations they have done, as well. For this purpose, you may also ask them for references or for past clients.
KAT Construction, LLC caters to areas like St. Paul and Rochester, MN. We will gladly answer any of your questions regarding the topics discussed, so contact us today at (612) 326-1122.